After-sales service measures

High-quality and perfect after-sales service is an important commitment to customers. The company deeply understands the needs of customers and attaches great importance to after-sales service. The company is equipped with full-time after-sales service personnel to continuously improve the level and quality of customer service. So as to ensure that customers get quality after-sales service.

In the process of customer service, the company runs through the project preparation, drawing deepening, project implementation plan, user training plan, project acceptance, technical support, return visit service and other links, and truly realizes the whole process monitoring and management of customer service.

Our company has a complete after-sales service system and professional and technical personnel and the construction unit conduct product installation technical training for the construction personnel before the construction, and maintain communication during and after the completion of the construction to understand the progress, quality, technical problems, etc. of the project, so that the supplier and the construction party can cooperate smoothly in the construction of the project.

 

Scope and content of after-sales service and job responsibilities

1) After-sales service scope: all services such as repair, maintenance, design and change for the products supplied by the company;

2) After-sales service content: design changes, technical exchanges and service content proposed by other customers are carried out according to the plan proposed by the user.

3) After-sales service responsibilities:

A. according to customer requirements, timely product maintenance, replacement work;

B. Be responsible for providing free training for the personnel of the user unit, including: product structure performance and product process parameters;

C. timely understanding of product installation performance, avoid hidden trouble;

d. Establish customer files and make regular return visits to understand customer needs.

 

Service Response Time

Our company has a special after-sales service department to provide users with 24-hour hotline service. Our company's technicians will respond within 2 hours. At the same time, they will judge and analyze the problems in the process of product quality, supply, installation, etc. Propose solutions and guide operators to eliminate them. If they cannot be handled, the company will send technicians to the site to solve them within 24 hours.

In order to continuously improve and optimize the service system, in accordance with the management regulations of the quality management system, our company solemnly promises that after winning the bid, it will strictly follow the terms of the contract and the following after-sales service commitments to provide users with timely, efficient and convenient services. Our company provides after-sales service 24 hours a day regardless of holidays. After receiving a call from the owner, we will arrive at the scene in the shortest time and provide uninterrupted service until the product is in normal condition.

 

after-sales service mode

Adhering to our company's corporate ethics of honesty, brand-name creation, quality assurance, and service, according to customer customization requirements, we implement product ex-factory inspection-product transportation-installation and construction for each product of our company Tracking service.

At the product installation site, our company will send after-sales service personnel to track the whole process of product installation and construction, and keep abreast of product shipment and remaining inventory quantity and model. Solve the product quality problems in the construction process on site. Relying on the company's sales network and other user information feedback system, to ensure that every customer's problem is solved in a timely and rapid manner.

Duration of after-sales service

1) The warranty period is two years from the date of actual completion of the project, and long-term and stable technical support is provided outside the warranty period, and technical problems are solved for the buyer in a timely manner.

2) The company promises to carry out maintenance; after the end of the quality guarantee period, the company's maintenance professionals will pay a return visit from time to time.

3) All technical services, the company promises to provide free of charge.

After-sales: if there is a problem-the salesman communicates by telephone to understand and solve the problem. if it is not solved, notify the relevant departments to send technicians to the site to deal with it.